Banking
KYC and KYB reviews, account opening, credit files and complaints, each with its decision on record.
For operations in regulated industries
Automate the work.
Keep the record.
Trace runs the slow operations inside regulated companies and writes down every step as it goes. A person approves what matters, and the answer to the regulator’s next question is already there.
Why Trace
The most complex operations in regulated companies still run on people and patience. We put AI on the repetitive part, keep your people on the decisions, and write down every step.
Platform
How Trace works
Trace maps the process the way it is actually done, runs it as a workflow with a human in the loop approving what matters, and writes every step into the record.
Map the process
We sit with your team and map the task the way it is actually done, exceptions included. Trace turns it into a process your operations team can read before anything is built.
01 · Map
Map the process
We sit with your team and map the task the way it is actually done, exceptions included. Trace turns it into a process your operations team can read before anything is built.
02 · Automate
Automate it
We build the workflow in Trace: the steps, the rules, the approvals and the tools it calls. Branches, retries and hand-offs to a person are drawn, not hidden in code.
03 · Launch
Launch with confidence
Tests on real cases before go-live. A person approves what matters, and from the first day every action is logged, with the model, the rule and the time.
04 · Improve
Improve continuously
New models, new rules and new edge cases arrive every month. Our engineers keep working by your side, and every change is tested on your cases before it goes live.
How we work
New models, new solutions, new rules, every month. That is our job.
Our engineers work by your side to build, run and improve the technology. Your team stays on clients and operations. We have done this inside live regulated environments before, and we will do it again.
A named team
The engineers who build your workflows stay on them. You know their names, and they know your cases.
Every change, tested first
New models, rules and edge cases arrive every month. Each change is replayed on your cases before it goes live.
A stable layer
Models, rules and tools change under you every month. Trace holds the process steady and swaps the parts underneath.
Recognition
- Selected for
- Startup competition winner
- Featured in the 2026 report
- Featured in
No results, no pay.
We charge on outcomes, so you only pay when Trace delivers results.
Where it runs
Five regulated industries, one platform.
The work differs by sector. The way it is mapped, automated and recorded does not.
Insurance
Claims intake, policy changes and underwriting checks, read and approved by the people who own them.
Utilities
New connections, meter disputes and billing exceptions, handled the same way every time.
Telecoms
Number porting, contract changes and fraud checks, with the regulator’s questions answered from the record.
Healthcare
Referrals, authorisations and patient records moved between systems that were never built to talk.
Built by the team that
automated operations at
Insights
Latest notes.
01Tell us the operation
Onboarding, claims, complaints, reconciliations: the one that costs your team the most.
02We map it with your team
We sit with the people who do the work and write the process down, exceptions included.
03A pilot on your cases
Trace runs it on real cases, with a person approving what matters, before anything goes live.